FAQ

HOW LONG DOES CONFITEX UNDERWEAR LAST?
Confitex will last as long as your regular underwear. They can be washed over and over, and will not lose effectiveness over time.
HOW LONG WILL THE ELASTICITY OF THE LACE LAST?
The lace will last as long as your normal underwear. All the fabrics used are of the highest quality.
DOES THE UNDERWEAR LOSE ITS ABSORBENCY OVER TIME?
The absorbency of Confitex underwear does not decrease over time.
WHAT IS THE DAILY FLUID ABSORPTION?
We have three levels of absorbency to suit different needs. Because bladder leakage occurs in episodes, our total absorbency levels represent how much the underwear is able to hold across an entire day.

Absorbency for Light is: 5ml in one episode or 25ml over 24 hours. Absorbency for Moderate is: 40ml in one episode or 200ml over 24 hours. Absorbency for High is: 80ml in one episode or 400ml over 24 hours.
DOES CONFITEX ABSORB/MANAGE LOOSE BOWEL LEAKAGES?
Confitex is designed for bladder leakage and we don’t recommend it for faecal matter.
CAN I WEAR MY DISPOSABLE PAD INSIDE CONFITEX?
We recommend wearing Confitex on its own as it will function more effectively and fit better this way. It was not designed to be worn with another pad or diaper.
DO I STILL NEED TO GO TO THE BATHROOM?
Yes you do. Confitex is designed for uncontrolled bladder leakage, not a full bladder void. Confitex is not designed to remove the need for going to the bathroom.
IF MY CONFITEX UNDERWEAR FEELS DAMP SHOULD I BE WORRIED?
There is no need to worry! Directly following an episode, you are likely to feel some dampness but as the underwear wicks the moisture away from your skin and absorbs it this feeling of wetness will disappear. The drying time will depend on the size of episode.
WILL CONFITEX UNDERWEAR ABSORB MENSTRUATION FLUID?
Confitex has been designed specifically for urine.
CAN I SLEEP IN MY CONFITEX?
We don’t recommend sleeping while wearing Confitex as they are designed to be worn on an upright body.
HOW DO I CHOOSE THE CORRECT SIZE?
To choose the correct size, measure around the fullest part of your hips and legs, then use this measurement to find the right size using our size chart. Our underwear is designed to fit snugly around the hips and legs as an additional support to ensure there are no leaks, and having the correct fit is important to ensure the underwear functions correctly. If you are not sure if you have the right size, we recommend purchasing one trial pair to check the sizing first.
If you are still not sure, please contact us at info@confitexunderwear.ca.
HOW DOES THE UNDERWEAR STAY ODOURLESS?
Urine leaves the body in a sterile state (unless the person has an infection of the urinary tract). When urine touches the skin or sits in a wet warm environment (such as a moist pad) it begins to grow bacteria. It is when the bacteria grows that the odor occurs. With Confitex, the inner textile layer has quick dry technology, which eliminates the time moisture is held in the underwear. This means there is very minimal time when bacteria is able to grow which then eliminates the odour.
HOW DOES CONFITEX TEXTILE TECHNOLOGY WORK?
Confitex underwear features unique three-layer textile technology. The inner layer rapidly transfers moisture away from the body and quickly dries. The middle layer is highly absorbent for maximum moisture retention. The outer layer is waterproof, stretchable and breathable so there is no need to worry about leaks.
WHY IS CONFITEX EARTH FRIENDLY?
Traditional incontinence products are plastic and chemical based, and can only be disposed of in landfill where they can take up to 500 years to biodegrade. Confitex products are free of toxic plastics and chemicals. They last wash after wash, just like regular underwear, and even if you did put them in a landfill they would biodegrade in less than 10 years.
WHAT IS BAMBOO FIBRE, AND WHY DOES CONFITEX UNDERWEAR CONTAIN IT?
Bamboo fibre is made from bamboo timber grown in forests. This timber is used to create a fibre which can be spun into yarn and made into fabric. Bamboo fabric lasts three times longer than cotton, and is softer than cotton so your Confitex is even more comfortable. Bamboo is also environmentally friendly – its fast growing, produces significant amounts of oxygen, doesn’t require harmful pesticides, and needs little water to grow.
HOW DO I WASH MY CONFITEX UNDERWEAR?
Confitex underwear can be washed in your washing machine just like your regular underwear, and has been laboratory tested for 100 washes.
To get the best performance from your Confitex underwear, remove the hygiene sticker from the gusset and wash and dry Confitex underwear before your first wear.

Don’t wash above 40°C. Don’t bleach, dry clean or iron. Dry away from direct sunlight. Tumble dry on low heat.
HOW LONG DOES CONFITEX TAKE TO DRY AFTER WASHING?
Dry time will vary depending on where you place them to dry. They shouldn’t be dried in direct sunlight.
HOW DO I PURCHASE PRODUCTS?
1. Select your desired currency in the top right corner and navigate to our WOMEN'S OR MEN'S link in the top menu.

2. Select your desired product(s), choose colour, size, quantity and absorbency level.

3. Navigate to the shopping cart in the menu (top right) to checkout.

4. Choose your desired shipping option and proceed.

5. Fill in your contact details and delivery information (our system will securely store your contact information for your next visit). If you are a returning customer, please log in using your email address and password (this will save you time filling in all your details again). Please make sure you fill in your e-mail and address carefully so that we can communicate with you correctly and ensure there is no delay in delivery of your parcel.

6. Input your payment details through Payment Express or PayPal (you do not have to have a PayPal account) and proceed.

7. Review your order and confirm.

After you complete your order you will receive an e-mail with your order details. Once your product has been dispatched (usually within 24 hours of confirming your order) you will receive an email confirming your order shipment and an email with your tracking number.
RECEIVED A DISCOUNT COUPON? SEE HOW TO USE IT OR GIFT IT TO SOMEONE ELSE
To use a Confitex discount code, please select your item, proceed to checkout and insert your coupon code before you proceed to payment.

You can gift a Confitex coupon to someone else. But please note, the discount coupon code will function only once. The coupon cannot be used in conjunction with any other offer or promotion.
WHAT CURRENCIES DO YOU ACCEPT?
Unless otherwise stated all pricing on our website is shown in $CAD. All payments are processed in $CAD.

We offer two payment gateway options for making your purchase – PayPal and Payment Express. Your credit card will be charged in $CAD at the current exchange rate at the time of purchase.

We will NOT store your credit card information at any time. Your transaction is 100% safe with us.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept all major credit cards (VISA, MasterCard, AMEX). You can process your payment securely through Payment Express or PayPal.
DO I NEED TO HAVE A PAYPAL ACCOUNT TO MAKE A PAYMENT?
No, you don’t. Simply fill in your credit card details and confirm your shipping address. Choose Payment Express or PayPal for your payment (you do not need a PayPal account to complete your payment).
WHAT CAN I DO AND HOW DO I MAKE PRODUCT RETURN?
We are an underwear company and so, just like with buying normal underwear, for hygiene reasons we cannot offer returns if you have changed your mind. Please choose carefully and follow our sizing charts to ensure you order the correct item.

If you have a query regarding your order contact us at info@confitexunderwear.ca.

Once you have placed your order you will receive a confirmation email. We recommend reading this carefully to make sure the correct items have been ordered.
HOW MUCH ARE THE SHIPPING CHARGES AND HOW LONG WILL SHIPPING TAKE?
If you purchase three or more full priced units, shipping is FREE (this might exclude special offers and sales). For 1-2 units shipping is CAD $8.00 within Canada.

We aim to have all orders dispatched within one working day. The standard delivery time is 5-10 working days, but please do allow for more time if it’s during the holidays, a busy time of year, or if you’re on an adventure somewhere remote.